![]() ![]() If an event is cancelled, rescheduled, or postponed you will be contacted directly by the point of purchase to make necessary arrangements.Somerset House and London Design Biennale operates a no refund or exchange policy.For environmental reasons we do not print or post physical tickets. Your e-ticket/s will be sent out in a separate email within 48 hours of booking. Please check your booking confirmation which you will receive shortly after making your booking.Please read our covid safety section below for further details. We also advise that you download the test and trace app ahead of your visit. Safra Fountain Court to see The Global Goals pavilion – Forest for Change and River Terrace for the Pavilion of the African Diaspora, visitors with tickets for the final slot of the day can visit the forest before going inside the building at the time stated on their ticket. Please review your ticket carefully, it will state which entrance you are meant to start at, the East Wing or the West Wing.ĭue to recent government guidance, we need names and contact details for all visitors over the age of 16. ![]() We encourage visitors with tickets for the first slot of the day to start from the indoor galleries and then proceed to the Edmond J.Please be patient with our staff while waiting in a queue, as this is for the safety of everyone on site. Capacity control will be in place across the site and this may cause queues with a short wait.We may refuse entry should you arrive more than 15 minutes late for your booking.There will be staff in the courtyard to help direct you. Please arrive no more than 10 minutes before your allocated time and show your mobile phone or printed ticket to a member of staff at the East Wing or West Wing entrance. ![]()
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